Privacy Policy

Privacy Policy

Effective date: December 16, 2019

UrbnHelp Co. ("us", "we", or "our") operates and owns the urbnhelp.com website and the UrbnHelp mobile application (hereinafter referred to as the "UrbnHelp").

This privacy policy informs the users, service providers and partner drivers (“you”, “your” or “yours”)of our policies on how we collect, store, share, use and process your personal data when you register to us through our website or mobile application or use any service associated with UrbnHelp.

By registering to us or using UrbnHelp or any of our service, you confirm your agreement with this privacy policy and hereby gives us your consent to collect, store, share, use and process your personal data as provided in this privacy policy.

 

I.  Collection and processing personal data

Users – If you register or use UrbnHelp as a user, we collect personal data from you. Such personal dataincludes, but is not limited to your name and surname, address, email address, location, mobile phone number or landline phone number and your personal profiles. Additionally, we may collect your personal data indirectly when you register, signup or login with us using your social media account.

We collect and process your personal data to for the following reasons: (i) to administer and process your account in order for you to be able to access the features of  UrbnHelp (ii) to verify the authenticity of your personal data that you submitted to us, (iii) to enable us to connect you to the registered Service providers or Partner drivers within UrbnHelp in order to facilitate the booking process, (iii) to confirm the service that you booked, (iv) to notify you about changes to UrbnHelp, (v) to process payments or your wallet, (vi) to provide you with customer support and to address your complaints or grievances if any, (vii) to provide you with news, promos and other information related to UrbnHelp, (viii) to gather analysis and information so that we can improve UrbnHelp and our service, (ix) to detect, prevent and rectify any technical issues, (x) and to monitor the usage of UrbnHelp.

Service Providers and Partner Drivers– If you register or use UrbnHelp as a Service provider or a Partner driver, we collect personal data from you. Such personal data includes, but is not limited to your name and surname, address, email address, location, mobile phone number or landline phone number, your personal profiles and the title and descriptions of your service. Also, we may require you to give us additional information  such as but not limited to government issued documents (i.e.: driver’s license, NBI and Police Clearance, etc.), any certificates or diploma related to the skills / trade you are offering (i.e. TESDA Certificates, School diploma, PRC license, etc.), history of employment or work experiences, vehicle registration documents and vehicle insurance (for partner drivers).

 

 

We collect and process your personal data to for the following reasons: (i) to administer and process your account in order for you to be able to access the features of  UrbnHelp (ii) to verify the authenticity of your personal data that you submitted to us, (iii) to enable us to connect you to the registered users within UrbnHelp in order to facilitate the booking process, (iii) to confirm your booked service, (iv) to notify you about changes to UrbnHelp, (v) to process payments or your wallet, (vi) to provide you with customer support and to address your complaints or grievances if any, (vii) to provide you with news, promos and other information related to UrbnHelp, (viii) to gather analysis and information so that we can improve UrbnHelp and our service, (ix) to detect, prevent and rectify any technical issues, (x) and to monitor the usage of UrbnHelp.

 

II. Sharing of Data

If you are a User, your personal data will be visible and made available to the Service providers and Partner drivers when you book for a service. Likewise, if you are a Service provider or Partner driver, your personal data will also be visible and made available to the registered users of UrbnHelp.

By agreeing to this privacy policy, you hereby give us consent to share and made available and visible to the Users, Service Providers and Partner Drivers of UrbnHelp your personal data.

 

III. Transfer of Data

Your information, including Personal Data, may be transferred to, stored to and maintained on computers located in other country where the data protection laws may differ from Philippines.

Your consent to this Privacy Policy represents your agreement to that transfer.

We will ensure that your data is treated securely and with accordance to this privacy policy and that no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

 

IV. Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, UrbnHelp Co. may be required to disclose your Personal Data if required to do so by law or to comply to a valid request of public authorities.

Legal Requirements

We may disclose your Personal Data in the good faith, belief that such action is necessary to (i) to comply with a legal obligation (ii) to protect us against any legal liability and to defend the rights or property of UrbnHelp Co. (iii) to prevent or investigate possible wrongdoing in connection with the UrbnHelp (iv) to protect the safety of our users, Service providers, Partner drivers or the public.

V. Security of Data

We are committed to the security of your data, and employs industry standard measures to protect your personal data, however due to the nature of internet and digital storage, we cannot guarantee the absolute security of your data.

VI. Third Party Service

We may employ the service of third-party companies to facilitate, maintain, customize, upgrade or perform any service related to UrbnHelp. These third-party companies will have access to your personal data only to perform the tasks assigned to them on our behalf and are obligated not to disclose or use it for any other purpose.

VII. Payments

If you opt to use the built-in wallet system, we will process information such as your UrbnHelp account, receipt / transaction number related to funding,transfer, payment and any form of processing in the wallet system. We will not store or collect your account details for any third-party payment facilities you used. Such third-party payment facilities are governed by their own Privacy Policy.

VIII. Links to Other Sites

For additional features, UrbnHelp contains links to other sites that are operated by third-party websites. Before you use those features or click those third-party links, we advise you to review the privacy policy of those third-party websites as we have no control and assumes no responsibility for their data privacy policy and practices.

IX. Changes to This Privacy Policy

When we update this Privacy Policy, we will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or notice through UrbnHelp app and website, when there is a change or update and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy from time to time for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

X. Contact Us

If you have any questions, enquiries or complaints about this Privacy Policy, please contact us:

By email: info@urbnhelp.com

By call or text:

Globe: +639154155433

Smart: +639082185523